Privacy

Privacy

At Cambia Health Solutions, protecting your personal information is paramount. Whether you are a current customer or just visiting this Site, we are as committed to protecting the information you provide through this Web site as we are when you provide it to us over the phone, in person or through the regular mail. However, we recognize, and want you to recognize, that while electronic communications have many benefits, they are not necessarily as secure as other means of communication. Please read the following information carefully to better understand how using this Site affects your privacy.

Security Practices

Cambia attempts to protect online information according to applicable laws and established company security standards and practices. We have security measures in place to protect against the loss, misuse, or alteration of information under our control, and we continually evaluate new technologies for safeguarding your information. However, we cannot guarantee the confidentiality or security of electronic transmissions via the Internet, because they may potentially use unsecured computers and links, and data may be lost or intercepted by unauthorized parties during such transmissions. If you wish to submit personal and/or confidential information via a more secure means of communication, please contact us.

Sensitive information you provide to us online is protected by Secure Socket Layer (SSL) technology. SSL is the leading security protocol for data transfer on the Internet. This technology scrambles, or encrypts, your account information as it moves between your PC's browser and Cambia's computer systems. When information is scrambled, or encrypted in this way, it becomes nearly impossible for anyone other than Cambia to read it. This secure session helps protect the safety and confidentiality of your information when you interact with Cambia online.

Cookies

A cookie is a small text file that the Cambia system sends to your computer to collect information about your activities on this Site, or to make it possible for you to purchase products or services from this Site and to track such purchases. The cookie transmits this information back to this Site each time your browser requests a page from this Site, and the information is stored to help facilitate your use of this Site the next time you visit. In addition to information you provide, Cambia may use cookies or other passive means to collect general information such as: the name of the domain and host from which you access the Internet; the IP address of the computer you are using; the browser and operating system you are using; the date and time you access this Site; and the Internet address of the web site from which you linked to this Site.

Cambia uses cookies so you won't have to reenter information each time you visit this Site. If you do not want to receive cookies from this Site, you can set your browser to not accept cookies.

Use of E-Mail

Please use your own best judgment when sending information via the Internet to an e-mail address. E-mail sent via the Internet may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure e-mail transmissions while others have not, thereby compromising the privacy and integrity of an e-mail. An e-mail may be copied, altered or destroyed. Cambia will respect your request not to be contacted via e-mail.

Once your e-mail is received, Cambia preserves the content of your e-mail, your e-mail address and our response so that so we can efficiently respond to questions you might may have. We also maintain such records in do this order in an effort to meet legal and regulatory requirements.

Job Candidate Data

If you express interest in a job at Cambia, by registering with our site or submitting a resume, cover letter or application, the data you share with us will be “aggregated.” This means that data or information regarding your career history, such as education, occupation, location, and experience, will be collected and that your anonymity will be preserved. Aggregated data is not identifiable to you as an individual and is used by Cambia or our vendor Broadbean/CareerBuilder for analysis and understanding trends.

California Citizen Rights

Individuals who reside in the state of California, a “consumer,” as that term is defined under California law, have additional rights reserved under the California Consumer Privacy Act (CCPA) and the California Shine the Light law:

Right to Opt-Out. We do not sell personal information.

Right to Request Personal Information.As a consumer, you have the “right to know” and request that we disclose what personal information we collect, use, and disclose. See the instructions below for submitting a verifiable request, including through the online request form offered by us. You have the right to request the categories of personal information, as detailed under the CCPA, we have collected and store about you. In addition, you have the right to request categories of sources of personal information we collected about you, the business or commercial purpose for collecting, the categories of third parties with whom we share that personal information, and the specific pieces of personal information we have collected about you. Categories of personal information that we disclosed about you for a business purpose may also be requested, with the appropriate lists provided under the CCPA. Upon receipt of a verifiable consumer request, described below in this Privacy Statement/Notice, from you to access personal information, we will promptly take steps to disclose and deliver, free of charge to you, the personal information required by this section and within the timeframes permitted for responding to exercise of this or other applicable right(s). The information may be delivered by mail or electronically, dependent on portability and technical considerations under the CCPA. We may provide personal information to you at any time following a verified request, but shall not be required to provide personal information to you more than twice in a 12-month period.

Right to Delete Personal Information. You have the right to request we delete personal information we, or our service providers, store about you. Please keep in mind our response to such a request, upon verification, may include an explanation of the business purpose under which we may retain your information (for example, we would need to retain copies of a business transaction for financial records) in accordance with the CCPA.

Non-Discrimination. If you elect to exercise any right(s) under this section of our Privacy Statement, we will not discriminate or retaliate against you.

If you are a California consumer and would like to submit a request based on this section of our Privacy Statement, please use this web form, email us at compliance@cambiahealth.com, or call us toll-free at (877) 878-2273. Also, be sure to check this policy for updates as we will review it at least every 12 months and make updates as necessary.

Identity Verification Requirement. We are required by law to verify that any data access request submitted under the authority of the CCPA was made by someone with the legal right to access the personal information requested. Therefore, prior to accessing or divulging any information pursuant to a data subject access request, under the terms of the CCPA, we may request that you provide us with additional information in order for us to verify your identity, your request, and legal authority (ex. authorized representative). Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. Please indicate in your request if either of these apply, as additional verification may apply (ex. verify consumer’s identify and confirm with impacted person(s) that the authorized agent has permission to submit the request).

A verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. A verifiable request must also include sufficient detail that allows us to properly understand, evaluate, and respond to it.

In general, our verification process includes reviewing the information submitted in the request, comparing it to the right(s) requested; the number of verification points/methods required by the CCPA; and the type, sensitivity, and risk of information requested, including to the consumer, from unauthorized disclosure or deletion. An account is not required with us in order to make a request. We will use personal information provided in a verifiable consumer request to verify the requestor's identity and authority to make the request, or otherwise as permitted by the CCPA (ex. record retention). We will respond to a verifiable consumer request within 45 days of its receipt, and if we require more time (up to 90 total days), we will inform you of the reason of the extension in writing. A response to a consumer request will be provided as required by the CCPA, such as through an account (if one exists), or otherwise by mail or electronically.

Access Request Responses. Under the CCPA, there may be certain circumstances where we would deny your request to access, receive, or delete personal information we hold. For example, we would deny requests where any such access or disclosure would interfere with our regulatory or legal obligations, where we cannot verify your identity, and/or where exemptions/exceptions permitted by the CCPA apply. We also have the ability under the CCPA to deny requests if it would result in our disproportionate cost or effort. Further, certain rights granted by the CCPA will not be effective until January 1, 2021. However, even where we will not substantively complete a request made under the CCPA, we will still provide a response and explanation to your request within a reasonable time frame and as required by law.

Disclosure of Categories. As defined by the CCPA, categories of personal information collected from consumers by us within the past 12 months include:

Personal information may also be collected in the course of a natural person acting as a current or former job applicant, employee, director, officer, or contractor within the context of that natural person’s role. Additional information collected may include emergency contact and information to administer benefits, including to another person.

“Personal information” does not include publicly available information, meaning information that is lawfully made available from federal, state, or local government records. “Publicly available” does not mean biometric information collected by a business about a consumer without the consumer’s knowledge. “Personal information” also does not include consumer information that is deidentified or aggregate consumer information. This Notice addresses online and offline practices by us. Information excluded from the CCPA’s scope includes health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Other information excluded includes those covered by the California Confidentiality of Medical Information Act (CMIA) or clinical trial data, and personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

Personal information is collected and may be used to provide the services to you, to perform obligations under agreements, to provide information and notifications to you or an authorized representative, to protect the rights and safety of you and/or others, to comply with court and other legal requirements, for business purposes and as otherwise set forth in the CCPA, to conduct organizational and operational needs, and as otherwise described when collecting personal information or within this page. A request for personal information collected and/or deletion, noted above, may involve categories and/or specific pieces of information. However, certain exemptions and exceptions may apply in responding to a request.

This business has not sold categories of personal information within the meaning of the CCPA, including minors under 16 years of age.

Categories of personal information from our consumers disclosed for a business purpose within the past 12 months include:

(A) Identifiers such as real name, alias, postal address, unique identifiers, online identifiers, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or similar identifiers;

(B) Categories of personal information as described in California Civil Code 1798.80(e);

(C) Characteristics of protected classifications under California or federal law;

(D) Commercial information, including records of personal property, products or services purchased, obtain, or considered, or other purchasing or consuming histories or tendencies;

(E) Biometric information;

(F) Internet or other electronic network activity information, including but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement;

(G) Geolocation data;

(H) Audio, electronic, visual, thermal, olfactory, or similar information;

(I) Professional or employment-related information; and

(K) Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Business purposes may include auditing (ex. auditing and legal/regulatory compliance), security (ex. detecting security breaches), debugging (ex. identifying and fixing technical errors), short-term uses (ex. ad customization), performing services (ex. processing transactions), internal research (ex. product development), and testing/improvement (ex. improvement of technology).

Categories of sources from which personal information was directly and indirectly collected in the past 12 months include from you and/or authorized agents (ex. documents provided to us related to the services for which you/they engage us, and information we collect in the course of providing services to you/them); interaction with our platforms and services (ex. website portal); and third parties (ex. those that provide services such as purchased information, advertising networks, internet service providers, operating systems and platforms, social networks, and data brokers). This could include information obtained on websites and services from third parties that interact with us in connection with the services we perform or are linked to.

Categories of third parties with whom the business shared personal information in the past 12 months include authorized agents, affiliates, service providers (such as those described previously), contractors, and authorized third parties.

Annual reporting. As required by the CCPA, for the prior calendar year the following information is provided. Number of Requests to Know that we received (1), complied with in whole (0) or in part (0), and denied (1). Number of Requests to Delete that we received (0), complied with in whole (0) or in part (0), and denied (0). Number of Requests to Opt-Out that we received (0), complied with in whole (0) or in part (0), and denied (0). The mean number of days within which we substantively responded to Requests to Know (4 calendar days), Requests to Delete (0 calendar days), and Requests to Opt-out (0 calendar days).

Finally, you may be able to request information contained in the California Citizen Rights section in another language where we provide such notices in the ordinary course of business or in an alternative format if you have a disability. Please see our contact information contained within this Privacy Policy.

Contact Us. To make a request please contact us at please contact the us at compliance@cambiahealth.com with “CCPA Personal Information Request” in the subject line, and provide us with full details in relation to your request, including your contact information, the specific name of this business, and any other detail you feel is relevant. You can also use the other contact methods mentioned previously. If you are from another area (ex. state) and believe you are entitled to exercise applicable right(s), please use the email address and/or phone number given and include relevant details. If you have questions or concerns about our privacy policies and practices, you can use the contact methods mentioned above (ex. telephone, email) in this Notice to contact us.

Washington My Health My Data Act

Important note: This Policy applies only to data specifically subject to the protections of the Washington My Health My Data Act (MHMDA). Your information may be subject to protections under other laws, and Cambia follows applicable laws based on the type of information.

For more on the types of information subject to MHMDA, please review the Washington Attorney General’s website.

For more information on Cambia’s privacy practices, please review our Privacy Policy here.

Washington Citizen Rights
Individuals who reside in the state of Washington or who have their data collected, stored, shared or sold in Washington, have additional rights reserved under the Washington My Health My Data Act (MHMDA) related to data specifically defined as Consumer Health Data (refer to Disclosure Categories). The purpose of this policy is to notify you of the categories of information we may collect about you that may be subject to the MHMDA; to describe your opportunity to opt-in to such data collection, as well as the process for you to request your data be deleted or corrected. The data described in this policy is collected according to our existing business practices and does not constitute a change that requires notice. If we make any changes to the types of data we collect or the uses we collect such data, we will provide notice and obtain your consent.

Restriction on Geofencing. MHMDA prohibits the practice of using Consumer Health Data for “geofencing” Purposes. Cambia does not engage in this practice.

Right to Opt-Out. We do not sell personal information. Additionally, your decision to opt-out of data collection will be documented at the point such data collection occurs.

Right to Opt-In. MHMDA requires prior opt-in consent for the collection of consumer health data. Cambia will request and document your consent at the point data collection occurs.

Right to Request Personal Information. As a consumer, you have the “right to know” and request that we disclose what personal information we collect, use, and disclose. See the instructions below for submitting a verifiable request, including through the online request form offered by us. You have the right to request the categories of personal information, as detailed under the MHMDA, we have collected and store about you. In addition, you have the right to request categories of sources of personal information we collected about you, the business or commercial purpose for collecting, the categories of third parties with whom we share that personal information, and the specific pieces of personal information we have collected about you. Categories of personal information that we disclosed about you for a business purpose may also be requested, with the appropriate lists provided under the MHMDA. Upon receipt of a verifiable consumer request, described below in this Privacy Statement/Notice, from you to access personal information, we will promptly take steps to disclose and deliver, free of charge to you, the personal information required by this section and within the timeframes permitted for responding to exercise of this or other applicable right(s). The information may be delivered by mail or electronically, dependent on portability and technical considerations under the MHMDA. We may provide personal information to you at any time following a verified request but shall not be required to provide personal information to you more than twice in a 12-month period.

Right to Correct Personal Information. If you feel the personal information that we maintain about you is incorrect or incomplete, you have the right to request correction to your personal information.

Right to Delete Personal Information. You have the right to request we delete personal information we, or our service providers, store about you. Please keep in mind our response to such a request, upon verification, may include an explanation of the business purpose under which we may retain your information (for example, we would need to retain copies of a business transaction for financial records) in accordance with the MHMDA.

If you are a Washington consumer and would like to submit a request based on this section of our Privacy Statement, please email us at compliance@cambiahealth.com with “MHMDA Delete Personal Information Request” in the subject line, and provide us with full details in relation to your request, including your contact information, the specific name of this business, and any other detail you feel is relevant.

Non-Discrimination. If you elect to exercise any right(s) under this section of our Privacy Statement, we will not discriminate or retaliate against you.
If you are a Washington consumer and would like to submit a request based on this section of our Privacy Statement, please email us at compliance@cambiahealth.com or call us toll-free at (877) 878-2273. Also, be sure to check this policy for updates as we will review it at least every 12 months and make updates as necessary.

Identity Verification Requirement. We reserve the right to verify that any data access request submitted under the authority of the MHMDA was made by someone with the legal right to make the request. Therefore, prior to accessing or divulging any information pursuant to a data subject access request, under the terms of the MHMDA, we may request that you provide us with additional information in order for us to verify your identity, your request, and legal authority (ex. authorized representative). Only you, or a person authorized on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. Please indicate in your request if either of these apply, as additional verification may apply (ex. verify consumers identify and confirm with impacted person(s) that the authorized agent has permission to submit the request).

A verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. A verifiable request must also include sufficient detail that allows us to properly understand, evaluate, and respond to it.

Access Request Responses. Under the MHMDA, there may be certain circumstances where we would deny your request to access, receive, or delete personal information we hold. For example, we would deny requests where any such access or disclosure would interfere with our regulatory or legal obligations, where we cannot verify your identity, and/or where exemptions/exceptions permitted by the MHMDA apply. 

Disclosure of Categories. As defined by the MHMDA, categories of personal information collected from consumers by us within the past 12 months include:

Exemptions. The Act does not apply to personal information that is collected, used, or disclosed pursuant to specified federal and state laws, including: protected health information for the purposes of the HIPAA; health care information collected, used, or disclosed in accordance with the state UHCIA; patient identifying information collected, used, or disclosed in accordance with federal law relating to confidentiality of substance use disorder records; and personal information governed by the Gramm-Leach-Bliley Act, the Fair Credit Reporting Act, and statutes and regulations applicable to the Washington Health Benefit Exchange Exemptions. The Act does not apply to personal information that is collected, used, or disclosed pursuant to specified federal and state laws, including: protected health information for the purposes of the HIPAA; health care information collected, used, or disclosed in accordance with the state UHCIA; patient identifying information collected, used, or disclosed in accordance with federal law relating to confidentiality of substance use disorder records; and personal information governed by the Gramm-Leach-Bliley Act, the Fair Credit Reporting Act, and statutes and regulations applicable to the Washington Health Benefit Exchange

Personal information is collected and may be used to provide the services to you, to perform obligations under agreements, to provide information and notifications to you or an authorized representative, to protect the rights and safety of you and/or others, to comply with court and other legal requirements, for business purposes and as otherwise set forth in the MHMDA, to conduct organizational and operational needs, and as otherwise described when collecting personal information or within this page. A request for personal information collected and/or deletion, noted above, may involve categories and/or specific pieces of information. However, certain exemptions and exceptions may apply in responding to a request.

This business has not sold categories of personal information within the meaning of the MHMDA, including minors under 16 years of age.

Categories of personal information from our consumers disclosed for a business purpose within the past 12 months include:

(A) Identifiers such as real name, alias, postal address, unique identifiers, online identifiers, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or similar identifiers;

(B) Categories of personal information described as "consumer health data" (44.28 RCW 19);

(C) Characteristics of protected classifications under Washington or federal law;

(D) Commercial information, including records of personal property, products or services purchased, obtain, or considered, or other purchasing or consuming histories or tendencies;

(E) Biometric information;

(F) Internet or other electronic network activity information, including but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement;

(G) Geolocation data;

(H) Audio, electronic, visual, thermal, olfactory, or similar information;

(I) Professional or employment-related information; and

(K) Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Business purposes may include auditing (ex. auditing and legal/regulatory compliance), security (ex. detecting security breaches), debugging (ex. identifying and fixing technical errors), short-term uses (ex. ad customization), performing services (ex. processing transactions), internal research (ex. product development), and testing/improvement (ex. improvement of technology).

Categories of sources from which personal information was directly and indirectly collected in the past 12 months include from you and/or authorized agents (ex. documents provided to us related to the services for which you/they engage us, and information we collect in the course of providing services to you/them); interaction with our platforms and services (ex. website portal); and third parties (ex. those that provide services such as purchased information, advertising networks, internet service providers, operating systems and platforms, social networks, and data brokers). This could include information obtained on websites and services from third parties that interact with us in connection with the services we perform or are linked to.

Categories of third parties with whom the business shared personal information in the past 12 months include authorized agents, affiliates, service providers (such as those described previously), contractors, and authorized third parties.

Contact Us. To make a request please contact us at compliance@cambiahealth.com with “MHMDA Personal Information Request” in the subject line, and provide us with full details in relation to your request, including your contact information, the specific name of this business, and any other detail you feel is relevant. You can also use the other contact methods mentioned previously. If you are from another area (ex. state) and believe you are entitled to exercise applicable right(s), please use the email address and/or phone number given and include relevant details. If you have questions or concerns about our privacy policies and practices, you can use the contact methods mentioned above (ex. telephone, email) in this Notice to contact us.

Updates to the Statement

Evolving technology will continue to provide Cambia with new and better ways to safeguard your information. We may update this statement in the future to reflect these technological advances, and we encourage you to return to this page from time to time for any updates.

Last Updated: April 1, 2024